Canvas is City of Hope’s education software platform, or Learning Management System (LMS), powered by Instructure. This web-based course management platform has features that include a robust interface, an intelligent course calendar, course notifications, easy online submission for assignments, and easy-to-use communication tools. It also features a simple dashboard that provides a comprehensive overview of all your classes, and mobile apps for both Android and iOS.
Canvas can be used to enrich face to face or online instruction and enhance the City of Hope educational experience by providing high-quality instruction and scholar achievement.
Genius SIS is a web-based student information system designed to manage the registration process and deliver complete school control using a simple interface. It has the power to, control enrollments, provide information to learners and instructors, track learner progress, and offers dynamic reporting capabilities that facilitate management of teaching and learning initiatives. In addition, learners not only have the ability to register for courses but offers the freedom of printing their own certificates and transcripts.
Canvas = COH username and password
Genius = COH email address and password
* Password resets for COH users can only occur through COH’s SSO password reset process.
Your username is your registered email address. Click on Launch Genius, select Forgot Password and follow instructions to reset your password. Once in the system, you will be prompted to fill out a one-time registration form.
COH users include employees, contractors, temporary works, etc. whom have been provided a username and are actively affiliated with City of Hope. Log in with your COH credentials (using your email address as your username). For example, the username for John Doe would look like firstname.lastname@example.org.
For External Users:
Click on Launch Genius, select Forgot Password and follow instructions to reset your password. Your username is your registered email address. Once in the system, you will be prompted to fill out a one-time registration form.
* Genius is our Student Information System (SIS) that stores your collection of courses, transcripts, and available certificates of completion. All new learners should log in to Genius first to fill out a one-time registration form. Once you have successfully completed this step you may log in directly to Canvas for all future access.
Browsers: For optimal experience, Canvas works best in the most recent versions of Chrome, Firefox, Edge, and Safari (Macintosh only). Visit the official Canvas document for a full list of supported browsers and other platforms that use web standards.
Basic Computer Specifications: Canvas and its hosting infrastructure are designed for maximum compatibility and minimal requirements. Refer to the official document for any updates.
To request a course, make changes to an existing course, or request a demonstration of the platform, click the button below to launch the self service form on Remedyforce. Please allow 24-48 business hours for our team to follow up on your submitted request.
Report a Problem
Submit Student Milestones
EduTech Course / Training Request
(on Remedyforce Self Service)
If you need additional assistance or would like support with course design, please contact us at EducationTechnology@coh.org.
Check out these topics and helpful tutorials to get you started as a learner using the Genius Student Information System.
To enroll in a course you need to have a user account in Genius. After creating a Genius account, you can register for available courses from the catalog. This FAQ covers the two actions to Create an Account and to Register for a Course.
Create an Account
For City of Hope employees, log in to Genius using your network id and password. You will then be prompted to complete a short profile registration page. After completing your profile, you may register for a course.
For external users:
Friends of City of Hope (External users): Click on the launch Genius button, where you will then be redirected and prompted to enter your credentials.
You will be prompted to an External User Registration page. Your username will be your email address. All users will be prompted to fill out a one-time User Registration form. We are requesting this information to better understand the users of our system. You are able to decline to answer any of the required questions by choosing that option within each item. Once you log in to the system you can reset your password from the Genius User Dashboard.
Register for a Course
After submitting your User Registration form, you will be redirected to the Genius Learner Dashboard. From here you can Register for Course to view the course catalog.
After you have successfully logged in you will be able to browse a course catalog. Select the course and proceed to check out. Some courses will require instructor Approval. In this instance the instructor will receive an email to Approve or Deny your request. You will receive an electronic notification once you are successfully enrolled.
*Instructors: To protect your course content from fictitious users we highly recommend verifying each and every student who requests access to your course prior to approving them. If you suspect a suspicious account please contact OET.
To print a certificate login to your Genius account to view the Dashboard. Under the Completed Courses module on the right-hand side of your dashboard, click on any of the courses you have already completed.
This will immediately generate a Certificate of Completion for the course you select with the following details:
- Your name
- Course Title
- Date of Completion
Issuing your transcripts in Genius is simple. The Genius dashboard includes a Menu on the left side of the screen where you can find a link that reads Print Transcript.
Click on this link to generate a PDF with a course-by-course breakdown that includes:
- Your name
- Institution Name
- Enrollment period
- Courses taken
- Credits received
- Date in which the transcript was generated
The Genius dashboard includes a link to Withdraw from Course.
Select the link to get to the Withdrawal interface.
Request a withdrawal by clicking on the Request new drop link on the upper left-hand side of your
A floating window will appear.
This window allows you to make two choices regarding your drop.
The first allows you to select the course you want to drop.
The second allows you to select the reason why you are dropping the course.
Adding a reason provides valuable feedback to the Instructor and the Affiliation Manager.
- Once you have requested a withdrawal by following the steps above, your request is sent to the Instructor and Affiliation Manager and you can leave this screen.
No. It requires an approval, and you may check the status of your withdrawal requests. The Course Withdrawal screen makes it possible for you to check if a request you made earlier to withdraw from a course has been approved. This screen will show any withdrawal requests you have made.
If that status of your withdrawal request is listed as APPROVED, your request has been completed. If the status is not approved, you can edit your withdrawal request to change the reason and resubmit for approval.
External (Non-COH) users can self-register via the course catalog if indicated on the original course request submission. If this is a closed enrollment course (not available through course catalog), you will need to submit a list of enrollments using the link below and emailing it to EducationTechnology@coh.org.
Distance Learning Resources
Acquire effective skills, tips, and techniques to prepare for successful distance learning.
Watch and learn.
Quickly get your classes up and running with the help from videos, instructor guides, and extensive resources.
- Set up your Canvas course in 30 minutes or less.
- Rapid Resources
- Other resources for COVID-19 planning
Get off the ground quickly with Canvas' Training Service Portal:
A free resource for instructors was curated and compiled into a library of self-paced learning courses and videos. It's primary focus is to quickly help all instructors move their course materials and content from "on the ground" delivery to distance learning. Start with the course titled, "Preparing to Launch", and explore the other great resources in the library.
Instructors can find this resource via the Training Services Portal link within the main Help menu in Canvas.
Zoom + Canvas
- Go into a Canvas course you are an Instructor in.
- Select the Zoom button from the Course Menu.
- Select to Authenticate, then Authorize Canvas access.
Settings should be based on the instructor’s preference, but we recommend the following:
- Create a topic.
- Keep within the selected duration of the meeting.
- Utilize the recurring meeting function if applicable.
- Enable a Meeting Password (to keep the meeting safe and secure from unwanted guests).
- Telephone and computer Audio (default)
- Enable users to join before host (default)
- Record meeting automatically
Have questions or need assistance?
Within Canvas, the Help button in the bottom left-hand corner provides a menu of options for support questions. You can report a problem directly within the application detailing how it's affecting you. Look for the question mark icon.
If by chance; you are unable to get into Canvas and utilize the help features, other support channels are available to assist you:
FOR LESS CRITICAL QUESTIONS
To learn more about Canvas at City of Hope please contact: EducationTechnology@coh.org