Welcome to the LaunchPad
The Office of Education Technology (OET) manages the Education Platform comprised of the Genius Student Information System (SIS), the Canvas Learning Management System (LMS), and systems integrated with City of Hope. The platform serves many education entities at City of Hope and their external institutional partners.
Products
Our team includes subject matter experts ranging in the areas of: instructional design, course development, reporting, and platform support.
Below ↴ is our Virtual Service Desk, a resource with many helpful topics focused on different features of our platform.
Hi, how can we help you?
Select one of the topics below
How do I?
Our team has developed several self-service forms on ServiceNow (accessible to COH staff).
Use these forms to initiate a request for a new course, make changes to an existing course, request
a demonstration of the platform, and to report a problem.
After submitting, allow up to 48 business hours for our team to follow up on your request.
Click the "blue" button below to launch the self service forms on ServiceNow.
Submit a
Ticket
Please allow 1-2 weeks minimum prior to the start of the course.
Typically, course shells are created 24-48 hours after the request is submitted. Course design
assistance may take an additional 1-2 weeks.
How do I?
Suggested Help on Getting Started
Suggested Help on Using Genius
Suggested Resources for Course Development
Suggested Help on Zoom + Canvas
Couldn't find your answer?
Get assistance through other support channels.
